1. Orders: All orders are subject to product availability and applicable order requirements. An order may be reviewed before confirmation to verify the provided information and requested products. Orders may be declined, adjusted, or cancelled when circumstances require, including availability limitations or incomplete order details.
2. Payment: Cash on Delivery is the only available payment method. Payment is collected when an eligible order is delivered to the provided delivery location. No online payment, card transaction, bank transfer, digital payment, or advance payment is required when placing an order.
3. Returns: Eligible products may be returned within 14 days from the delivery date, provided they remain unused, undamaged, and complete with original packaging. Customers should submit return requests within the applicable period and follow the provided instructions to ensure the returned product can be properly reviewed.
4. Product Availability: Product availability may change without prior notice due to inventory levels, supplier availability, demand, operational circumstances, or other factors. A product displayed as available may become unavailable before an order is confirmed. Customers will be informed when an ordered product cannot be fulfilled.
5. Order Confirmation: An order is considered confirmed only after the required order information has been reviewed and accepted. Receiving an order request does not automatically guarantee confirmation. Confirmation may depend on product availability, accurate customer details, delivery information, and other applicable order requirements.
6. Order Changes: Requests to modify an order should be submitted as soon as possible after placement. Changes may include product selections, quantities, contact details, or delivery information. Once processing, packing, or dispatch has started, requested changes may not always be possible to accommodate.
7. Order Cancellation: Cancellation requests may be accepted before an order enters processing, packing, or dispatch. Once an order has progressed beyond the cancellation stage, cancellation may no longer be available. Customers should contact support promptly if they need to request cancellation of a recently placed order.
8. Delivery: Delivery timeframes are estimates and may vary depending on product availability, delivery location, carrier schedules, order volume, weather, operational conditions, or other circumstances. While reasonable efforts are made to support timely delivery, specific delivery dates or times cannot always be guaranteed.
9. Delivery Acceptance: Customers should review the package and product condition when an order arrives. Visible damage, missing items, incorrect products, or other concerns should be reported promptly to customer support. Customers should retain relevant packaging and order information when reporting an issue involving a delivered product.
10. Product Information: Product descriptions, photographs, specifications, dimensions, colors, features, and other information are provided for general purchasing guidance. Minor differences may occur due to manufacturing variations, display settings, packaging updates, or product revisions. Customers should review available product information carefully before placing an order.
11. Pricing: Product prices may change based on availability, promotions, inventory levels, supplier changes, operational costs, or other commercial factors. The applicable price will generally be the price presented during the order process. Pricing information may be updated without prior notice before an order is confirmed.
12. Return Condition: Returned products should remain unused, undamaged, clean, and complete with original packaging, labels, tags, accessories, manuals, and included components. Products showing signs of use, alteration, improper handling, or damage may not qualify for a standard return after inspection.
13. Refunds: Approved refunds are processed after the returned product has been received and inspected. Because Cash on Delivery is the only available payment method, refund arrangements may differ from standard online payment refunds. Applicable refund instructions will be communicated separately after the return has been approved.
14. Non-Returnable Products: Certain products may not qualify for return because of their nature, condition, hygiene requirements, perishability, customization, limited shelf life, or applicable sale restrictions. Customers should review product information before ordering and contact customer support if clarification about return eligibility is required.
15. Damaged Products: If a product arrives damaged, defective, broken, or otherwise unsuitable, customers should contact customer support promptly with the relevant order information. Photographs or additional details may be requested to assist with assessment. Appropriate return, replacement, or refund options may be provided after review.
16. Customer Responsibilities: Customers are responsible for providing accurate and complete contact, delivery, and order information. Incorrect or incomplete details may affect order confirmation, processing, or delivery. Customers should also remain available to receive eligible Cash on Delivery orders and cooperate with reasonable delivery requirements.
17. Support: Questions regarding orders, payment, delivery, returns, cancellations, product concerns, or refunds can be directed to customer support through the available contact channel. Customers should provide relevant order information when requesting assistance so that support representatives can review the matter and provide appropriate guidance.
18. Delivery Refusal: Customers should accept confirmed orders when delivery is attempted unless there is a legitimate concern involving damage, incorrect products, or another valid issue. Repeated refusal of confirmed orders without an applicable reason may affect future order processing or the availability of certain delivery options.
19. Cash on Delivery Acceptance: Customers placing Cash on Delivery orders should ensure that the required payment is available when the order arrives. Orders may not be released until the applicable amount has been collected. Customers should verify the payable amount and order details before completing delivery acceptance.
20. Unavailable Orders: If an ordered product becomes unavailable before processing is completed, the order may be cancelled or adjusted. Customers may be contacted regarding available alternatives when appropriate. No replacement product will be substituted without suitable confirmation when the requested product cannot be fulfilled as originally ordered.
21. Product Usage: Customers are responsible for using products according to applicable instructions, safety information, care recommendations, and intended purposes. Improper installation, misuse, unauthorized modification, neglect, or unsuitable handling may affect product performance and may also affect eligibility for returns, replacements, or other available remedies.
22. Order Verification: Additional verification may occasionally be required before an order is confirmed or processed. Customers may be contacted to clarify delivery information, product selections, quantities, or other order details. Failure to provide required clarification within a reasonable period may result in order cancellation or delay.
23. Promotional Offers: Promotional prices, discounts, special offers, or limited-time purchasing conditions may be subject to specific eligibility requirements. Offers may have restrictions concerning products, quantities, availability, or return conditions. Unless otherwise stated, promotional availability is not guaranteed and may end when the applicable allocation is exhausted.
24. Policy Updates: These terms may be reviewed and updated when necessary to reflect changes in products, services, operational procedures, payment arrangements, or customer requirements. Updated terms may apply to future orders after publication. Customers are encouraged to review the applicable terms before placing subsequent orders.
25. Agreement: By placing an order, customers acknowledge that they have reviewed and accepted these Terms and Conditions, including applicable payment, delivery, return, cancellation, and product requirements. Customers should read the available information carefully before ordering and contact customer support if clarification is needed.